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Returns and Refund Policies


If for any reason you're dissatisfied with your purchase from Upland Road, we will gladly refund your payment or arrange a merchandise credit for your return, or we'll work with you to find another product that's a better match for you! Feel free to contact us to discuss your returns either by email: info@uplandroad.com or by phone: 617-202-9709.

We're a small business and we need to hear from you within 21 days of receipt of your order for us to be able to refund your payment. After 21 days, we can offer a product exchange or a merchandise credit as an e-gift card.

Please send all returns and exchanges to:

Upland Road
P.O. Box 61
Waban, MA  02468-1619

Upland Road will refund the purchase price of goods if we receive your return:
       - Unused, in original condition, with tags (if applicable)
       - Within 28 days of date the order was delivered to you, and
       - Accompanied by a receipt, packing slip or proof of purchase for the item(s)
Contact us if you don't have your proof of purchase to make return arrangements.

What's not returnable?
       - Upland Road Gift Cards
       - Lotions and soaps
       - Certain items, clearly noted "final sale" when purchased

With your return, please specify your preference for a:
      Full refund for price of goods in the same manner you paid for your purchase (if it was a gift, see "Gift Returns" below)
          OR
      Exchange for item(s) of equal or lesser value (with any remaining credit credited to you on an e-gift card), or for an item of  
      greater value with payment of the difference in price between the two.
          OR
      Merchandise credit in the form of a Gift E-Card

Upland Road Ventures is not liable for loss or damage of a return before it is received by Upland Road and will not assume responsibility without proof of delivery to Upland Road Ventures.

Holiday Exchanges
When you purchase Upland Road items as gifts by December 21, 2015, we will extend the return / exchange period to January 21, 2016.

Exchanges
Upland Road will ship exchanges back to you with no shipping charge.
Feel free to add additional items to your return order, and we will charge you only for the items, and will include them with your exchange with no additional shipping charge.

Returns Process
Once your return is received, we will notify you by email. When your return is approved, we will exchange, refund or credit your return within 7 days. Any credit balance we will credit to you in the same manner that you paid (unless you specify that you would prefer to receive a merchandise credit in the form of a gift card). If your requested exchange item is of greater value than your return we will arrange payment of the balance with you.

Credits and Refunds
Credits and refunds will be processed within 10 days of receipt of your return, and refunds will be applied to your credit card or, if you paid by check or cash, Upland Road will mail a check to you for the amount due.

Gift Returns
Did you receive your Upland Road merchandise as a gift and would like to exchange it, or receive a credit? Returns must be accompanied by your email address and phone number, and a proof of purchase (receipt or packing list) and must meet returns criteria in "Returns Process," above. When we receive your return, we will send you a gift card by email for the value of the item(s) returned. OR, if you specify what you'd like to exchange your gift for and include your shipping address, we will gladly exchange your gift(s).

Shipping Your Return to Upland Road
Mail the item(s) you wish to return to: UPLAND ROAD  P.O. Box 61, Waban, MA  US 02468.
We recommend that you insure your package, as Upland Road cannot be responsible for your goods until they are received on our premises. You are responsible for shipping costs to return your item(s), unless we made an error in shipping or there was a defect, in which case we will credit your shipping cost to you. Upland Road will ship exchanges back to you with no shipping charge.

If, after 7 days of our having received your return, you haven’t received a message about your credit, or a refund from Upland Road, please contact us at info@uplandroad.com.

Questions?
Email:  info@uplandroad.com, or
Phone: 617-202-9709

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